เปรียบเทียบ Zoho CRM กับ Bitrix24 · ราคา, ฟีเจอร์, ภาษาไทย, free plan, phone integration, project management · เลือก CRM ตัวไหนคุ้มที่สุดสำหรับ SME ไทย
CRM ครบวงจรจาก Zoho · ราคาคุ้มค่า · UI ภาษาไทย · scale ได้ตั้งแต่ 1-1,000+ user · ecosystem 45+ apps ใน Zoho One
View Zoho CRM details →All-in-one platform · CRM + project + chat + intranet · free plan ใจดี · ฟีเจอร์เยอะแต่ UI ซับซ้อนกว่า
Visit Bitrix24 website →| Feature | Zoho CRM | Bitrix24 |
|---|---|---|
| ราคาเริ่มต้น (paid) | $14/user/mo | $49 (5 users)/mo |
| Free Plan | Free Edition (3 users) | Free · unlimited users · 5GB |
| Contact Management | ✓ | ✓ |
| Pipeline Management | ✓ Visual + Blueprint automation | ✓ Multiple pipeline |
| Email Integration | ✓ Gmail · Outlook · IMAP | ✓ Built-in email |
| Project Management | แยก app (Zoho Projects) | ✓ Built-in tasks + Gantt |
| Phone / Calling | Add-on (PhoneBridge) | ✓ Built-in IP phone |
| Reporting | ✓ Custom + dashboard | ✓ Built-in reports |
| Mobile App | ✓ iOS + Android | ✓ iOS + Android |
| ภาษาไทย | ✓ UI + content support | Limited Thai · ส่วนใหญ่ EN |
| API & Integration | REST API + 45+ Zoho One + Zapier | REST API + Bitrix24 Marketplace |
| Ease of Use | ง่าย · setup ได้เอง | ซับซ้อน · feature เยอะ · learning curve สูง |
| Local Partner Support | ✓ Local Zoho partner (เช่น ZestMate) | Limited Thai support |
For Thai SMEs, Zoho CRM is the stronger choice — full Thai UI, local partner support, and 45+ apps in the Zoho One ecosystem. Bitrix24 attracts with a generous free plan and a feature-packed all-in-one platform (phone + intranet built-in), but the UI is complex and Thai support is limited. Pick Bitrix24 only if all-in-one matters more than language.
Both bundle a CRM, but their approach differs — Zoho CRM focuses on a CRM that scales through the 45+ app Zoho One ecosystem with a full Thai UI, while Bitrix24 is an all-in-one combining CRM, projects, chat, and intranet with built-in phone, though its UI is more complex and Thai support is limited. For Thai SMEs wanting a fast start with local partner help, Zoho CRM usually fits better.
Zoho CRM is priced per user starting at $14/user/month with a Free Edition for 3 users, while Bitrix24 is priced per package starting around $49 for 5 users/month (Basic) plus a free plan with unlimited users (5GB storage). The models differ — Bitrix24 can be cheaper for large teams using many features at once, while Zoho CRM is more flexible when you pay for actual seats.
Bitrix24's free plan is more generous on headcount — it supports unlimited users (5GB storage), while Zoho CRM's Free Edition caps at 3 users. But overall, Zoho CRM stands out for its Thai UI, smoother upgrade path, and the Zoho One ecosystem. Small teams wanting many free seats may start with Bitrix24, while teams planning to grow with a Thai-language system get better long-term value from Zoho CRM.
Bitrix24 has limited Thai support and is used mostly in English, whereas Zoho CRM offers a full Thai UI plus Thai local partners who can set it up and train your team. If your team works primarily in Thai, language is a clear advantage for Zoho CRM among Thai SMEs.
For most Thai SMEs, Zoho CRM fits better — Thai UI, local partner support, and the 45+ app Zoho One ecosystem that scales with your business. Bitrix24 suits teams wanting an all-in-one platform (CRM + projects + chat + built-in phone) who are not constrained by language. ZestMate, a Zoho Authorized Partner, can set up Zoho CRM to match your team workflow.
Free 30-minute consultation — we'll help you pick what fits your business.
Free Consultation →$14/user/month vs $25/user/month (Essentials)
$14/user/month vs Free / $45/mo (Starter)
$7/user/month vs $14/user/month
$7/agent/month vs $19/agent/month
CRM เริ่ม $14/user/mo · Zoho One ~$37/user/mo vs Support เริ่ม ~$19/agent/mo · Sell (CRM) แยกซื้อ
$9/seat/month vs Free / $10.99/user/mo (Premium)