เปรียบเทียบ Zoho vs Zendesk: Zoho Desk เริ่ม $7/agent vs Zendesk $19 — ราคา ฟีเจอร์ ภาษาไทย และการเชื่อม Zoho CRM แบบ native ตัวไหนคุ้มกว่าสำหรับทีม support ไทย
Help desk จาก Zoho ราคาคุ้มค่า เชื่อมต่อกับ Zoho CRM ได้ทันที รองรับ multi-channel support ทั้ง email, chat, phone และ social media
View Zoho Desk details →Help desk ชั้นนำระดับโลก มี marketplace กว้างขวาง เหมาะกับองค์กรขนาดกลาง-ใหญ่ แต่ราคาสูงกว่า
Visit Zendesk website →| Feature | Zoho Desk | Zendesk |
|---|---|---|
| ราคาเริ่มต้น | $7/agent/mo | $19/agent/mo |
| Free Plan | Free (3 agents) | --- |
| Contact Management | ✓ + CRM Integration | ✓ |
| Pipeline Management | ✓ Ticket Pipeline | ✓ Ticket Pipeline |
| Automation | ✓ Workflow + Assignment Rules | ✓ Triggers + Automations |
| Reporting | ✓ Custom Reports + Dashboards | ✓ Explore Analytics (add-on) |
| Mobile App | ✓ iOS + Android | ✓ iOS + Android |
| ภาษาไทย | ✓ UI ภาษาไทย | ✓ แต่จำกัด |
| API | ✓ REST API | ✓ REST API |
| Integration | ✓ Zoho One + Zapier | ✓ Marketplace 1,200+ apps |
| Support | ✓ Email + Chat + Phone | ✓ Email + Chat (Phone เพิ่มเงิน) |
| Ease of Use | ง่าย — ตั้งค่าเร็ว | ปานกลาง — ต้องเรียนรู้ |
Zoho Desk costs nearly 3x less than Zendesk and offers a Free Plan for small teams. Its killer feature is seamless Zoho CRM integration, giving sales and support teams a unified customer view. Zendesk suits organizations needing a broader marketplace, but for Thai SMEs, Zoho Desk delivers far better value.
Both Zoho Desk and Zendesk are help desk platforms with ticketing, multi-channel support, automation, and reporting. The main differences are price (Zoho Desk starts at $7/agent/month vs Zendesk at $19) and integration — Zoho Desk connects natively to Zoho CRM, while Zendesk leads on marketplace breadth. For Thai SME support teams, Zoho Desk is usually better value and faster to set up.
Zoho Desk starts at $7/agent/month with a free plan for up to 3 agents, while Zendesk starts around $19/agent/month. That makes Zoho Desk nearly 3x cheaper at the entry tier — a key reason small-to-mid Thai support teams pick it.
Yes, via API or a middleware tool like Zapier — but it is not native, so it needs extra setup and maintenance. If your goal is for sales (Zoho CRM) and support to share one customer view, Zoho Desk integrates with Zoho CRM natively with no middleware, syncing tickets and deals automatically.
Yes — Zoho Desk offers a free plan for up to 3 agents, ideal for businesses just starting to organize support. Zendesk has no permanent free tier, so small teams can start on Zoho Desk at no cost and upgrade as they grow.
For most Thai SMEs, Zoho Desk fits better — lower price, a free tier for small teams, Thai-language UI, and native Zoho CRM/Zoho One integration. Zendesk suits larger organizations needing a broad marketplace and many external integrations. ZestMate, a Zoho Authorized Partner, can set up Zoho Desk to match your team workflow.
Free 30-minute consultation — we'll help you pick what fits your business.
Free Consultation →$14/user/month vs $25/user/month (Essentials)
$14/user/month vs Free / $45/mo (Starter)
$7/user/month vs $14/user/month
CRM เริ่ม $14/user/mo · Zoho One ~$37/user/mo vs Support เริ่ม ~$19/agent/mo · Sell (CRM) แยกซื้อ
$9/seat/month vs Free / $10.99/user/mo (Premium)
$14/user/month vs $49/5 users/month (Basic)