End the chaos with omnichannel support that unifies every chat in one inbox
LINE, Facebook, Instagram, email, phone and web chat — every message flows into one screen as a ticket that’s assigned to an owner, timed with an SLA, and tracked until it’s closed. Your team stops juggling ten open apps at once.
Zoho Desk pulls every message from every app into one screen as a ticket — one shared view, replies from one place, nothing lost between apps.
LINE, Facebook/Messenger, Instagram, email, phone, web forms and web chat all land as tickets on one screen — your team answers everything without opening apps one by one.
Tickets route to the right owner by rule (round-robin / by department), and agent collision alerts fire the moment two people open the same one — no clashing replies, nobody dropped.
Set reply/close deadlines across every channel; the system warns early and escalates to managers before a case breaches — nothing rots in an app someone forgot to check.
Zia AI auto-tags and categorizes tickets, reads sentiment to flag frustrated customers, and suggests replies so agents respond faster on every channel.
A helpdesk that unifies LINE, Facebook, Instagram, email and phone in one place, with SLAs, automation and Zia AI · from $7/agent/month (free tier available) · connected across every channel by ZestMate, a Zoho Authorized Partner.
It means pulling every channel your customers reach you on — LINE, Facebook/Messenger, Instagram, email, phone, web forms — into one screen, where each message becomes a ticket with an owner and a status. Your team answers everything from one place, without app-switching, and no customer falls through the cracks.
Juggling apps means switching screens all day, forgetting to open some, replying twice, and having no shared history. Unifying everything in Zoho Desk sends every message to one queue with auto-assignment, collision alerts, SLAs, and the full customer history across all channels in one view.
Absolutely — small teams feel the app-juggling pain the most, with one person watching LINE, IG and Facebook at once and still missing people. Zoho Desk starts at $7/agent/month with a free tier to begin, helping small teams cover every channel and look professional.
Basics are DIY, but connecting LINE, Facebook, Instagram, email and phone in full — and tuning assignment rules, SLAs and automation to your real team — is where ZestMate, a Zoho Authorized Partner, delivers a done-for-you setup wired across every channel from day one.
Free 30-min consult · we help design the right unified-inbox setup for your team, no cost.